Terms and Conditions for Landscaping Highbury

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Highbury. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to these terms. Please read them carefully before confirming any service, as they explain the booking process, payment obligations, cancellation rights, responsibility for access and materials, waste handling, liability limits, and the law that applies to the agreement.

“We”, “us”, and “our” refer to the service provider operating under the Landscaping Highbury name. “You” and “your” refer to the customer receiving the services. These terms apply to residential and commercial landscaping services unless we agree otherwise in writing. They may be updated from time to time, but the version in force at the time of booking will apply to your project.

We aim to provide clear, practical, and fair terms for all landscaping works, including routine garden maintenance, turfing, planting, fencing-related soft landscaping, patio preparation, clearance, and other agreed outdoor improvements. Because landscaping projects can vary in size, site condition, and required materials, each job will be treated according to the quotation or written agreement supplied for that particular project.

1. Booking Process

All bookings begin with an initial enquiry followed by a review of the requested work. We may ask for photographs, measurements, or access details so that we can provide an accurate quotation. In some cases, a site visit may be required before confirming the scope and price. Any estimate given before a site inspection is based on the information provided by you and may need adjustment if the condition of the area differs materially from what was described.

A booking becomes confirmed only when you accept our quotation and we acknowledge the booking in writing or by other recorded means. For larger or more complex landscaping services in Highbury, we may require a deposit, a signed acceptance, or both before reserving dates or ordering materials. If a start date is discussed, it is usually an estimated date and may change due to weather, supply delays, access issues, or other factors beyond our control.

It is your responsibility to ensure that the site is suitable for the agreed works. This includes making sure that we have safe access to the property, that any necessary permissions from landlords, managing agents, neighbours, or local authorities have been obtained, and that you have informed us of any underground services, hidden structures, drainage concerns, or other hazards that could affect the work. If we discover information that changes the scope of the job, we may revise the quotation or pause the work until the matter is resolved.

2. Quotations, Prices, and Changes to Scope

Quotations are normally valid for a limited period stated on the quotation itself, or, if no period is stated, for a reasonable time taking into account labour and material price movements. Unless otherwise agreed, quotations are based on the exact work described. Any additional tasks requested by you after booking, or any items not reasonably included in the original scope, may be charged separately.

Prices may be fixed or estimated. A fixed price covers only the works clearly described in the written quotation. An estimated price is our best assessment of the likely cost, but the final amount may vary depending on the actual time taken, material usage, site conditions, and changes requested by you. We will usually inform you if there is a significant variation before proceeding further.

If the site condition differs from what was reasonably expected, such as excessive waste, poor soil condition, concealed obstructions, or unsafe access, we may need to alter the method of work. In such cases, we will normally discuss the issue with you and offer revised pricing or an alternative approach. If you decide not to proceed with the revised work, you may still be responsible for work already carried out and costs already incurred.

3. Payments

Payment terms will be stated on your quotation or invoice. Unless agreed otherwise, payment is due on completion of the work or within the timeframe stated on the invoice. For some landscaping projects, particularly those requiring ordered materials, specialist labour, or phased delivery, we may ask for a deposit in advance and stage payments during the project. Deposits are generally used to secure booking time and cover pre-start costs.

Payments must be made using the methods we specify. You are responsible for ensuring that funds are available and that payment is made in full, without deduction, set-off, or withholding, unless required by law. If payment is not received by the due date, we may pause work, withhold completion, or recover reasonable administrative and debt collection costs, where permitted by law.

Where materials are purchased specifically for your project, those items may need to be paid for in advance or immediately upon order. Once materials have been ordered to your specification, cancellation or modification may not be possible without charge. Any unused balance on a deposit will be applied against the final invoice unless otherwise agreed in writing. In the event of late payment, we reserve the right to charge interest on overdue sums at the statutory rate where applicable.

4. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving notice as soon as reasonably possible. Because time has been reserved and resources may already have been allocated, short-notice cancellations may incur a charge. The exact cancellation fee may depend on the amount of notice given, whether materials have been ordered, and whether work has already started. We will always act reasonably and assess each situation on its merits.

If you cancel after we have purchased materials, arranged third-party services, or begun site preparation, you may be required to pay for the non-refundable costs already incurred. If the cancellation occurs after the work has started, you must pay for labour, materials, waste removal, and any completed stages up to the point of cancellation. Any deposit paid may be used to offset these sums.

We may also need to reschedule or postpone work due to weather conditions, safety concerns, supplier delays, staff illness, or circumstances beyond our control. Landscaping services often depend on suitable ground and weather conditions, especially where turfing, planting, or soil preparation is involved. If we need to rearrange, we will try to offer a new date as soon as reasonably practicable. We are not liable for losses caused by reasonable rescheduling where the delay is outside our control.

5. Customer Responsibilities

You must ensure that the working area is reasonably clear and accessible on the agreed date. This includes removing personal items, unlocking gates if necessary, and making sure that pets, children, or other hazards do not interfere with the works. If access is restricted or unsafe, we may be unable to complete the job and may charge for wasted attendance time.

You are responsible for informing us of any known risks, including buried cables, pipes, drainage covers, fragile structures, irrigation systems, or shared boundaries. You must also let us know if any plants, surfaces, or fixtures are to be retained or protected. If you do not provide accurate information, we are not responsible for damage caused by hidden or undisclosed conditions that could not reasonably have been identified in advance.

Where we are asked to work in shared outdoor areas, you must ensure that you have the necessary authority to instruct the work. If approval from a landlord, freeholder, management company, or neighbour is needed, it is your responsibility to obtain it before the start date. Any dispute about permission or ownership may result in suspension of the job until the matter is resolved.

6. Waste Regulations and Site Clearance

Waste generated during landscaping work may include soil, branches, turf, roots, green waste, packaging, rubble, and other debris. We will handle waste in accordance with applicable UK waste regulations and environmental obligations. Waste may be removed by us, taken to a licensed waste facility, or left on site for your own disposal if agreed in advance. The method used will depend on the quotation and the nature of the project.

Where we remove waste, we may charge a separate fee for labour, loading, transport, and disposal. Waste charges may also include the cost of skips, tip fees, transfer station fees, or similar lawful disposal costs. We will not knowingly dispose of waste unlawfully, and you must not ask us to dump, burn, or otherwise handle waste in a way that would breach the law or environmental standards.

If you ask us to retain compostable material, topsoil, timber, or other items on site, this must be agreed before work starts. Once waste has been removed from the property, it becomes part of the lawful disposal process and cannot usually be recovered. You should also note that some materials, such as treated timber, contaminated soil, or non-green waste, may require special handling and may attract additional charges.

7. Materials, Plants, and Workmanship

Where we supply materials, plants, or products, we will try to use items that are suitable for the intended purpose and consistent with the agreed specification. Natural products may vary in appearance, colour, size, and performance. For this reason, slight variations are not treated as defects. Plant health can be affected by weather, soil, watering, and care after installation, all of which are outside our direct control once the work is complete.

Any guarantee or warranty will only apply if specifically stated in writing. Unless expressly agreed, we do not guarantee the long-term survival of plants, lawns, or organic materials, as these depend on maintenance and environmental conditions after completion. If we provide advice on aftercare, it is given in good faith, but you remain responsible for routine maintenance unless ongoing care is included in the service agreement.

If a product or material is unavailable, we may substitute a comparable item with similar quality and purpose, provided the change does not materially affect the agreed project. If a particular plant variety, paving-related component, or landscape feature is important to the job, you should make this clear before the order is placed. We cannot be responsible for delays caused by seasonal availability or supplier shortages where reasonable alternatives are offered.

8. Liability and Limitations

We will carry out services with reasonable skill and care. However, landscaping work involves outdoor conditions, existing structures, and variable site factors, so some risks remain outside our control. To the fullest extent permitted by law, we are not liable for indirect losses, loss of profit, loss of enjoyment, or damage caused by information you failed to disclose, defective pre-existing conditions, or events beyond our reasonable control.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited. Subject to that, our total liability for any claim arising out of a project will not exceed the amount paid or payable for the specific work giving rise to the claim, unless a higher amount is required by law.

If you believe there is a problem with the work, you must notify us within a reasonable time so that we can inspect and, where appropriate, remedy the issue. We will not be responsible for defects or damage resulting from misuse, lack of maintenance, extreme weather, third-party interference, or alterations made by others after completion. We are also not responsible for damage to hidden utilities or structures that were not reasonably identifiable before the work began.

9. Complaints and Rectification

If you have concerns about the service, please raise them promptly so that we can investigate and, if necessary, take reasonable steps to correct the issue. We may request photographs, a site inspection, or details of the alleged defect. If the matter relates to workmanship and is verified, we may offer a repair, adjustment, or other reasonable remedy at our discretion, subject to the original scope and applicable law.

We are not obliged to correct matters arising from changes made by you or by a third party after completion, or from defects in pre-existing structures and surfaces. Where a return visit is required due to matters not caused by our workmanship, additional charges may apply. Any remedial work will normally be limited to what is reasonably necessary to address the issue identified.

These terms are intended to be fair and transparent. If any part of the agreement is found to be unenforceable, the remaining parts will continue in effect. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. Any variation to these terms must be agreed in writing.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where consumer law provides otherwise. If you are a consumer, your statutory rights are not affected by these terms.

By proceeding with a booking for Landscaping Highbury services, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are designed to protect both sides by setting clear expectations for quotation, scheduling, payment, cancellation, safe working, lawful waste management, and fair handling of liability. This helps ensure that each project runs smoothly and in accordance with applicable UK requirements.